Grand Hotel Kempinski High Tatras

Our stay at Grand Hotel Kempinski High Tatras was exceptional. From the moment we arrived, we were treated like royalty. The staff took care of parking our car and even made sure our electric vehicle was charged, which was a thoughtful touch. While we settled in, we were welcomed with a glass of Kempinski sparkling wine, a perfect way to begin our stay. The atmosphere throughout the hotel was incredibly inviting, with a lovely scent that added to the overall experience. The level of service was outstanding – every staff member was professional, attentive, and genuinely focused on making our stay as enjoyable as possible. When we were escorted to our room, we were pleasantly surprised to find a personal letter from the General Manager, which made us feel truly valued. The room itself was gorgeous, with beautiful wooden furnishings that gave it a luxurious feel. The quality of everything – from the furniture to the bedding – was top-notch, and we couldn’t have asked for a more comfortable stay. We also had the pleasure of dining at the hotel restaurant, where I especially appreciated that the staff asked about any food allergies or intolerances upfront. As someone who can’t have lactose, this attention to detail was much appreciated. The food was absolutely delicious. The wellness area was incredible, offering stunning views of the lake and mountains. With saunas, a pool, a hot tub, and exceptionally comfortable lounge chairs, it was the perfect place to unwind. They even offered drinks and snacks in the spa, which was a thoughtful bonus. In the evenings, the lobby bar, with its large fireplace, created the perfect atmosphere to relax. The reception staff were also incredibly accommodating, allowing us to enjoy a later checkout, which made our departure much more relaxed. All in all, this wasn’t just a stay – it was an unforgettable experience. I would rate the Kempinski Hotel Tatra Mountains a solid 10/10 and highly recommend it.

A fantastic hotel in the High Tatras, located just next to a beautiful (but touristy) lake. The hotel is like a castle from a fairy tale. The staff is very professional and exceptionally friendly. We rented eBikes in the hotel (they have 4) and they gave us advice on a route to follow to a high mountain lake. They also helped us very well to buy last minute tickets to Skalnatá dolina (an observatory located on the top of a mountain, only accessible via a cable car that can be booked in advance, a must do). Swimming pool area is very nice and equipped with all services (including food & beverage). The breakfast in the grand restaurant was excellent.

This was undoubtedly the best stay we've ever had (and we travel a lot). Beautiful hotel with fairytale atmosphere, clean, nice and comfy rooms. The staff here is excellent and professional, they met all our (well my, as I have food allergies) needs when dining and for breakfasts. Spa was exceptional and a great massage helped me to recharge and de-stress. I cannot wait to return here. Thank you very much! :)

This was my third visit at this property. I must say it never stops surprising me how well trained the staff is. I do travel a lot and can say when the service is good or bad however this hotel has one of the best trained staff. Absolute top. This will be my main reason to return in very near future.

Magical place, beautiful castle hotel, beautiful view, nice room